Effective Date: 01/01/2025

1. Introduction

Welcome to shelinfosec.com. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services, including SILENT EDGE, our advanced cybersecurity solution. By using our services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

2. Definitions

• “Company” refers to SHEL INFOSEC.
• “Service” refers to the SILENT EDGE cybersecurity suite, including but not limited to remote monitoring, endpoint security, backup solutions, and managed detection & response.
• “User” refers to any person or entity that accesses or utilizes the services.
• “Website” refers to www.shelinfosec.com.<br >

3. Eligibility & Acceptable Use

By using our services, you confirm that:

• You are at least 18 years old and legally capable of entering into agreements.
• You will not use our services for unauthorized access, malicious activity, or any illegal purposes.
• You will not attempt to reverse engineer, copy, or distribute any proprietary software or services.

4. Subscription & Payment

• SILENT EDGE is a subscription-based service with tiered pricing.
• Payment is due in advance for each subscription period and is non-refundable.
• Failure to make timely payments may result in suspension or termination of service.
• SHEL INFOSEC reserves the right to update pricing with prior notice.

5. Security & Compliance

Our services comply with GDPR, HIPAA, CCPA, and other applicable data protection laws. Users are responsible for:

• Implementing strong authentication to secure access.
• Maintaining the confidentiality of account credentials.
• Reporting any unauthorized access immediately.

6. Data Protection & Privacy

• SHEL INFOSEC does not store user passwords or sensitive credentials.
• Personal data is processed securely and only as necessary for service delivery.
• Refer to our Privacy Policy for details on data collection and usage.

7. Service Limitations & Liability

• No Guarantee of Absolute Security: While SILENT EDGE enhances cybersecurity, no system is 100% invulnerable.
• Downtime & Maintenance: We strive for 99.9% uptime, but occasional maintenance may occur.
• Limited Liability: SHEL INFOSEC is not responsible for financial or operational damages resulting from security breaches, cyberattacks, or system failures beyond our control.

8. Termination & Suspension

SHEL INFOSEC may suspend or terminate your access to SILENT EDGE if:

• • You violate these Terms.
  • You engage in fraudulent or malicious activity.
  • You fail to pay subscription fees.

9. Governing Law & Dispute Resolution

• These Terms are governed by the laws of South Africa.
• Any disputes shall be resolved through arbitration or the courts of South Africa.

10. Contact Information

For questions or support, contact us at ciso@shelinfosec.com.