Privacy Policy
Effective Date: 01/01/20251. Introduction
Welcome to SHEL INFOSEC. Your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your information when you visit www.shelinfosec.com and use our cybersecurity solutions, including SILENT EDGE. By using our services, you agree to this policy.2. Information We Collect
A. Information You Provide
- Account Information: Name, email, phone number, and billing details for service registration.
- Support Requests: Any information shared when contacting customer support.
B. Information Collected Automatically
- Device Data: IP address, browser type, operating system for security monitoring.
- Usage Data: Logs, timestamps, and activity tracking.
- Cookies & Tracking: We use cookies for a better experience. You can disable them in browser settings.
3. How We Use Your Information
We process personal data for the following purposes:- Providing and securing our cybersecurity services.
- Processing payments for subscriptions.
- Threat detection and prevention to enhance cybersecurity.
- Ensuring compliance with regulations like GDPR and HIPAA.
- Marketing and service improvements (opt-out available).
4. Data Security & Retention
- We implement **encryption, firewalls, and access controls** for data security.
- We **do not sell or share** personal data without consent.
- Data is **retained only as long as necessary** for compliance and service continuity.
- In the event of a security breach, users will be **notified within 72 hours**.
5. Sharing of Information
We do not share your information except in the following cases:- Legal Compliance: To comply with laws or court orders.
- Service Providers: Payment processors, cybersecurity monitoring.
- Business Transfers: In case of a merger or acquisition.
6. Your Rights & Choices
Depending on your location and applicable laws, you may have the right to:- Access and update personal information.
- Request data deletion (except where legally required).
- Opt-out of marketing communications.
- Restrict data processing in certain circumstances.