Effective Date: 01/01/2025
Welcome to SHEL INFOSEC. Your privacy and security are core to our mission. This Privacy Policy explains how we collect, use, protect, and share your information when you visit www.shelinfosec.com and use our cybersecurity solutions, including SILENT EDGE.
By using our services, you agree to this policy. If you have questions, contact us at accounts@shelinfosec.com.
Account: Name, email, phone number, company, and billing info.
Support: Information you share for customer, threat, or account support.
Device Data: IP address, browser type, device ID, OS, geolocation.
Usage Logs: Timestamps, security events, activity analytics.
Cookies: Standard tracking for login security and service improvement (can be disabled).
We process your data legally and transparently to:
Deliver, secure, and maintain MSP/RMM services (including advanced threat detection).
Process payments and manage subscription billing.
Prevent fraud, enforce security policies, and comply with data protection regulations (GDPR, CCPA, HIPAA, PCI DSS, etc.).
Inform improvements, marketing, and service analytics (opt-out available).
To process your payments, we share personal and transactional information (name, contact details, IP, device, billing info) with our payment providers and their payment partners.
This sharing allows payment authorization, fraud prevention, regulatory checks, and chargeback handling.
Data is only transmitted for legitimate processing—not for resale or unrelated third-party marketing.
We use multilayer encryption, strong authentication, zero-trust architecture, firewalls, and strict access controls to protect data.
Personal data is only kept as long as needed for service delivery, compliance, dispute resolution, and legal obligations.
If a security breach occurs, we will notify affected users within 72 hours with actionable information.
Data may be disclosed to government or legal authorities only when strictly required by enforceable law, regulation, valid subpoena, or court order.
We challenge and resist any unwarranted, excessive, or corrupt requests for customer information and will protect data to the maximum extent permitted by law in your and our jurisdiction.
We do not share data in response to unsupported or extrajudicial demands, including suspected nation-state extortion, without necessary due process.
Depending on your country and relevant laws, you may:
Access or correct your data at any time.
Request deletion of your information (subject to regulatory, billing, and technical requirements).
Opt out of marketing and non-essential analytics at any time.
Restrict certain processing where allowed.
To exercise rights, contact accounts@shelinfosec.com. We will respond within 30 days.
Data may be securely transferred and processed in other countries with lawful protections, including the EU GDPR, UK Data Protection Act, South African POPIA, US CCPA, and international payment regulations.
Payment, hosting, security, and threat intelligence partners may process your data to enable secure service.
Such partners must meet our compliance, confidentiality, and safeguarding standards.
We may revise this Privacy Policy as laws or payment partners change. The latest version will always be posted here, with prominent notice for substantial updates.
Questions or requests? Email accounts@shelinfosec.com or visit www.shelinfosec.com for support.